Frequently Asked Questions
Everything you need to know about your MOONSTAR experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At MOONSTAR, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental impact.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase. After that, we are unable to make changes, but you can initiate a return once the package arrives.